Privacy policy

Last updated: October 2026

Stag & Ember respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Stag & Ember
Website: www.stagandember.co.uk
Contact: hello@stagandember.co.uk
United Kingdom

2. What data we collect

When you use our website or place an order, we may collect:

• Name
• Billing and delivery address
• Contact details
• Order and payment information
• Anonymous website usage statistics (see section 5)

Payment details are processed securely by third-party payment providers. We do not store card information.

3. How we use your data

We use your personal data to:

• Process and fulfil orders
• Communicate regarding purchases
• Provide customer support
• Improve our website and services
• Comply with legal and accounting obligations

Marketing emails are only sent where you have given consent.

4. Third parties

Your information may be shared only where necessary with:

• Payment providers
• Delivery services
• Our website hosting provider

All third parties are required to keep your data secure.

5. Cookies & visitor statistics

We use only the cookies needed for the website to function correctly (for example, remembering what's in your basket). Cookie preferences can be managed via your browser settings.

To understand how our website is used (for example, which pages are popular and roughly where visitors come from), we count visits using Matomo, an analytics tool that runs on our own web hosting — your visit information is not shared with Google or any other analytics company. It does not use cookies or store anything on your device, and your IP address is shortened (anonymised) before it is saved, so you cannot be personally identified.

6. Data retention & security

We take appropriate measures to protect your personal data and retain it only for as long as necessary to meet legal and operational requirements.

7. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Withdraw consent at any time

To exercise these rights, contact us at hello@stagandember.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.